Shipping Policy
We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below to understand how we handle the processing, shipping, and delivery of your purchase.
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
- Orders placed after 12 PM (local time) may be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer several shipping options at checkout. Estimated delivery times are based on your location and selected method:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–8 business days |
| Expedited Shipping | 2–4 business days |
| Express Shipping | 1–2 business days |
Note: Delivery times may vary during peak seasons, holidays, or due to unforeseen delays with the carrier.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and destination. Free shipping may be offered on qualifying orders, as indicated in promotions or at checkout.
4. International Shipping
- We currently ship to select international locations.
- International orders may be subject to additional duties, taxes, or customs fees, which are the responsibility of the customer.
- Delivery times for international shipments may vary based on location and customs processing.
5. Tracking Your Order
Once your order ships, a tracking number will be provided via email. You can use this number to track your package on the carrier’s website. Please allow up to 24 hours for tracking information to update.
6. Lost or Delayed Shipments
- If your package appears lost or has not arrived within the estimated delivery time, please reach out via our contact page.
- We will work with the shipping carrier to resolve the issue.
- We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping addresses provided at checkout.
7. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete. Orders with incorrect or incomplete addresses may be delayed or returned. If an order is returned due to an incorrect address, the customer will be responsible for reshipping costs.
8. Undeliverable Packages
If a package is returned to us as undeliverable due to refusal, failed delivery attempts, or other reasons, we will notify you. Reshipping fees may apply, or you may choose to receive a refund (minus the original shipping cost).